Conditions

Shipping charges are calculated automatically after you have selected your region or UK postcode on the cart page up to certain maximum parcel weights depending on the destination.  If your destination is not shown please email or telephone for a quote.

 

UK Mainland, Highland & Islands and Channel Islands -  Maximum weight 30kgs

Europe and World Zone 1 (America , Canada etc.) - Maximum Weight per parcel 2kgs sent by Royal Mail ‘International Signed For’ service.

Please note that due to increasing losses we now have to charge parcels to Europe and World Zone 1 at International Signed For rates.

For large orders over 2kgs to Europe or World Zone 1 (America, Canada etc.) we can provide individual shipping quotations. Please email your order to us and we will calculate the weight and advise you of the shipping options.

 

 

Goods are normally sent out within 2 -3 days of ordering. If an item is not in stock we will advise you.

 

We hold a large number of castings in stock but you may have to wait if  a pattern has to be re cast at the foundry.  We will advise if this is the case.

 

Deliveries are sent by Royal Mail, Parcel Force or Courier depending on weight.  

 

We are a mail order/online shop and are not able to receive visitors

 

Illustrations, dimensions and weights issued by the company are to be regarded as guidance only and cannot be held binding in any way. The company reserves the right to alter pattern designs without notice.

 

Returns Policy

You have the legal right to cancel your order within fourteen working days beginning with the day following receipt of the goods (unless you have opened sealed goods) by sending an email to glrkennions@hotmail.co.uk In addition, you must at your expense send your cancelled order to the return address. If you wish to exercise your right to cancel your order prior to shipping, please email as soon as possible after placing your order and we will cancel shipment if at all possible. We will refund the price paid as soon as possible, and no later than 30 days from your notification that you wished to cancel the order. We will only refund the cost of the goods to you, the original shipping cost in sending the goods to you is not refundable. If you wish to return goods then this is at your own cost unless the goods are faulty or incorrect. Where goods supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We may request goods to be returned for inspection, prior to agreeing to any refund, at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods .We recommend that you get a posting receipt when you mail your return. We are not responsible for lost returns. Please allow up to 3 weeks after a returned item is received for processing. Repeated returns and excessive damage to product may or may not be credited or replaced. We will notify you via e-mail of your refund. Please note that the returns policy only applies to new goods. We do not operate a returns policy for second hand goods. Please send returns to: GLR Kennions Limited, Hobbs Cross Estate Office, Hobbs Cross Business Centre, Theydon Garnon, Epping, Essex CM16 7NY UK